The world of technology is evolving at an unprecedented pace, driven by groundbreaking advancements in AI. Staying ahead of industry trends and shifting demands has never been more crucial. The weekly Success Perspective Podcast brings you insightful conversations with top technology and success leaders in the customer success space, giving you the opportunity to learn from the very best.
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The end of support tickets, AI agents transforming B2B Enterprise software support
Aakrit Prasad, CEO of AptEdge, and Bobby Napiltonia, former executive at Salesforce and Twilio, join this episode to explore how AI is reshaping B2B software support. Traditional ticket-based models are evolving as AI-driven automation, predictive analytics, and conversational AI enhance customer experiences, reduce resolution times, and improve operational efficiency.
Aakrit and Bobby share insights on how businesses can leverage AI to move beyond reactive support and deliver proactive, intelligent assistance. Tune in to learn how AI is redefining the future of customer success in B2B software.
Aakrit Prasad:
Bobby Napiltonia:
How to get Hired in the World of AI
Eamonn Tucker is a Managing Partner at SPMB, a top retained executive search firm specializing in technology. With over 20 years of experience building management teams for enterprise SaaS and AI-driven companies, Eamonn has extensive practical experience in what it takes to land a job in the current AI influenced tech industry.
In this episode, Eamonn shares what he is seeing happen in the tech, the most in-demand skills, and how to stand out in a competitive job market.
The Importance of a Great Customer Experience
John Durocher, Chief Customer Officer at Calix, is a trailblazer in the cloud industry with over two decades of experience driving transformative business outcomes and helping organizations maximize their technology investments. Before joining Calix, he served as Executive Vice President of Customer Success at Salesforce, where he led teams supporting global enterprise clients. Prior to that, he spent more than a decade at Accenture, spearheading growth initiatives within the financial services sector.
Join John as he shares his insights on the critical role of customer experience and why it has never been more essential to business success.
AI and What Every Customer Success Leader Needs to Know
Hear from Ann Chan, Founder of Berry on how AI is changing the world of Customer Success. A technical disruptor at heart, Ann was involved in user growth at Facebook and contributed to the launch of Meta’s first smart AR glasses. Now, she devotes herself fully to helping GTM leaders harness AI to elevate their post-sales operations.
Ann will share how AI is reshaping customer engagement, key lessons from deploying AI with billion-dollar companies, and practical tips and playbooks you can implement right away.
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