Here, I’ll share topics that are top of mind for many SaaS CEOs. What are your thoughts on these perspectives? Feel free to add your comments to the posts or message me if there are other viewpoints you’d like to explore!
How ChatGPT4o Helped My Daughter Find The Perfect Read
My daughter Chloe, a 10-year-old book enthusiast, often loses track of time wandering through bookshops. Having just finished The Hunger Games, we found ourselves back at it, facing another towering wall of books. Normally, we’d pull down titles one by one that caught her eye, but this…
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Scaling Customer Success: How AI and Innovation Are Shaping the Future of Engagement
In this special pre-recorded Success Perspectives podcast, Gary welcomed Simon Short, a leader of customer excellence at ServiceNow. With an impressive background that includes leadership roles at Salesforce and a naval officer in the Royal Navy, Simon shared invaluable insights into the evolving landscape of customer success…
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The End of Support Tickets: How AI is Shaping a Ticketless Future
In last week’s episode of Success Perspectives, the podcast featured two prominent figures in the tech industry, Aakrit Prasad, CEO of AptEdge, and Bobby Napiltonia, a former executive at Salesforce and Twilio. The discussion revolved around the transformative impact of AI on customer support, particularly focusing on…
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Navigating the Tech Job Market: Insights on AI, Networking, and Executive Search from Eamon Tucker
In the latest episode of the “Success Perspectives” podcast, Eamon Tucker, managing partner at SPMB, a leading executive search firm specializing in technology join the show. The discussion revolved around the evolving landscape of the tech industry, particularly in the context of customer success and the impact…
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CCO Advisor 